Direct Pay & Private Duty Care Services

Because direct pay bypasses state agency processing and insurance authorization delays, care can typically begin within 24 to 48 hours following your initial in-home assessment and service agreement approval.

Direct pay allows families to fund care services directly out-of-pocket. This eliminates waiting periods for state program qualifications (such as ALTCS) or insurance prior authorizations, giving you complete freedom over start dates, care hours, and staff matching.

Yes. Many families utilize direct pay as a flexible supplement to fill coverage gaps, extend daily shift lengths, or add weekend and overnight hours beyond what state-funded allocations currently cover.

Yes. While direct pay is funded out-of-pocket, many Long-Term Care Insurance policies cover private-duty Home and Community-Based Services (HCBS), habilitation, and personal care. We provide detailed, itemized invoices and care documentation to assist you in submitting reimbursement claims to your insurer.

Yes. Many families utilize private pay to put immediate care in place while state or third-party funding application processes are pending. Once approved, our team works with you to coordinate a smooth transition.

We accept electronic ACH payments, major credit cards, and direct bank transfers. Invoices are issued on a regular, predictable billing cycle with detailed itemization.

Minimum shift requirements depend on the specific level of care requested and geographic location within the Phoenix/Scottsdale area. We discuss shift structure directly during your initial consultation.

All Nova Z Health Services care professionals undergo thorough background checks (including Level 1 Fingerprint Clearance Cards), CPR/First Aid certification, and specialized training in Arizona HCBS standards, Article 9, and person-centered habilitative care before serving our clients.

Continuity of care is our top priority. We maintain a responsive network of trained direct care staff and care supervisors to provide seamless backup coverage whenever a primary caregiver is absent, ensuring your family never experiences unexpected coverage gaps.

Our care leadership conducts regular supervisory check-ins, tracks daily care shift logs, and works directly with families to review skill-building progress, daily living goals, and overall satisfaction with care staff.